Closings that are delayed because of late loan documents are something that notary signing agents have come to accept. It's frustrating. Yes. But it's a situation that is, for the most part, out of our control. Nevertheless, there is something that we can control -- the amount of information that we give to the borrowers.
Although it's frustrating for the notary signing agent, not knowing exactly when the loan documents will arrive, I try to imagine what it must be like for the borrower. They have absolutely no idea what is going on. They don't know if their closing will be delayed for one hour, or if it's even going to take place that day. They have so many questions.
I sympathize with the borrower in situations like these. So I do everything I can to give them as much information as possible. Even if it's merely to say that I spoke with someone from the title company and they're still waiting for an answer from the lender.
Tell the borrower something. Anything. They appreciate it. Call them every half hour, if necessary. No, you're not disturbing them. They are anxious to get information.
I will usually tell the borrower to contact their loan officer. But the loan officer is not always available. So the notary signing agent is usually the only line of communication that the borrower has.
Late loan documents will always be a part of this business. But at the very least, we can keep the borrower informed.
Only mushrooms should be kept in the dark.